Refund Policy

We acknowledge return of products only limited to online sales via the TICH website. However, no refund will be provided, as only store credits are applicable as a refund.

Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else TICH will not be liable to accept the merchandise. In such cases, the customer will have to write in to tich.india@gmail.com and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.

ALL couriers of this nature will be borne by the customer themselves. TICH will only bear the expenses of the transaction after the repair of the merchandise.

In keeping with our efforst towards sustainable practices, cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps - we will repair them provided they are sent back to us. Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves.

NOTE: Color variation cannot be subject to rejection of goods or merchandise. Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and is the quality of the leather. Products are only designed seeing and keeping in mind all the above mentioned factors. Marks are common on leather as no two skins are the same. Please note, these are NOT considered as defects or rejects.